Contact Us

NOVANEST is an independent online store operated by Initiative Technology Co., Ltd and an authorized EcoFlow reseller.

Contact our team

For product questions, purchasing assistance, order updates, returns or warranty guidance, contact us with your order number when available.

Email: info@novanest-tech.com
Phone / WhatsApp: +1 (646) 724 8460

Registered business address

Initiative Technology Co., Ltd
1312 17th Street, Unit Num 2955
Denver, CO 80202, United States

This is our registered business address. Please contact us before visiting, requesting pickup or sending any product return. Returns must follow the authorization process and use the address provided in your return instructions.

Orders and fulfillment

Orders are fulfilled directly from EcoFlow's U.S. warehouses to eligible addresses in the contiguous 48 U.S. states. See our shipping information and Returns & Refunds Policy.

Instagram: @novanesttech
Facebook: Novanest Technology