Privacy Policy
Privacy Policy
Novanest Technology ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
By using our site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit or make a purchase on our website, we may collect the following types of information:
Personal Information: Name, email address, shipping address, billing address, phone number, payment details.
Order Information: Details of products you purchase, delivery instructions, and related data.
Device Information: IP address, browser type, time zone, cookies, and browsing behavior on our site.
2. How We Use Your Information
We use the collected information for the following purposes:
To process and fulfill your orders, including shipping and payment processing.
To provide customer support and respond to your inquiries.
To improve our website, products, and services.
To send marketing emails and updates (you can opt out at any time).
To comply with legal obligations.
3. Sharing Your Information
We only share your information in the following cases:
EcoFlow (Official Warranty and Support): When necessary to assist you in warranty claims or support.
Service Providers: Shipping companies, payment processors, and other service partners who help us operate our business.
Legal Requirements: When required to comply with laws, regulations, or legal processes.
We do not sell or rent your personal information to third parties.
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and collect website usage data. You can choose to disable cookies through your browser settings.
5. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt out of marketing communications at any time.
To exercise your rights, please contact us using the details below.
6. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. The latest version will always be posted on this page.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:
📧 info@novanest-tech.com
📍 1312 17th Street, Unit Num 2955, Denver, CO 80202, United States.
Last Updated: [8th May 2025]