Warranty Policy

Warranty Policy

All EcoFlow products sold by Novanest Technology are 100% authentic and covered by EcoFlow's official warranty.

As an EcoFlow Authorized Reseller, we guarantee that you will enjoy the same warranty terms and support as buying directly from EcoFlow.

In the unlikely event of any issues, warranty claims will be handled directly by EcoFlow’s official customer support team. This ensures you receive the fastest and most professional service possible.

How to claim warranty:

1. Prepare your proof of purchase (order confirmation or invoice).
2. Contact EcoFlow’s official support team directly through their website or customer service channels.
3. Follow the instructions provided by EcoFlow to complete the warranty process.

For any questions or assistance, you are always welcome to reach out to us — we’re happy to help guide you through the process.